Privacy Policy

Who we are

Our website address is: http://loksura.com. 

This Privacy Policy describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website or the Loksuramobile application (“Loksura”, “Company”, “we”, “us” and “our”), a private company established under the laws of India The terms “you” refer to the user of the Loksura Platform. The term “Services” refers to any services offered by Loksura. Please read this Policy before using the Loksura Platform or submitting any personal information to this app. This Policy is a part of and incorporated within, and is to be read along with, the

Terms of Use.

When you access Loksura websites, application and other online services (collectively, referred as “Services”) we may collect your information but we will make sure to protect it and not to disclose any of your information.

This policy applies only to the information Loksura collects through its services, in email, text and other electronic communications.

This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as vendors at which you make reservations and/or pay through Loksura Services and social networks that you use in connection with its Services. Loksura encourages you to consult directly with such third-parties about their privacy practices.

Location data collected during use of our services:

• Delivery person location data: We collect drivers and delivery persons location data for Loksura driver app to set up rides and deliveries, this data also helps in detecting any fraud and satisfying legal requirements. Location data helps to improve pick-ups and facilitate deliveries. Loksura app collects this data when the the app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
• Delivery Location data: We collect location data to improve pick-ups and facilitate deliveries. This location data also enables safety features, and prevent and detect fraud.

How we collect the location data?

We collect such data from users’ mobile devices if they enable us to do so. Loksura app collects such data from the time a ride or delivery is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

Riders and delivery person may use the Loksura driver app to collect precise location data from their mobile devices. However, this may affect features in the Loksura app. For example, a user who has not enabled location data collection will have to manually enter their pick-up address. In addition, the location data collected from a driver during a trip will be linked to the rider’s account, even if the rider has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, raud detection, insurance, and litigation.

Your Consent

By using the Loksura Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Loksura Platform.

Policy Changes

We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Loksura Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy

Information We Collect

We collect personal information that you provide to us when you create an account, place an order, or contact us. This may include your name, address, email address, phone number, and payment information.

 How We Use Your Information

We use your personal information to process your orders, provide customer service, and improve our services. We may also use your information to send you promotional offers and updates, which you can opt-out of at any time.

 Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services, comply with the law, or protect our rights.

 Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.